Refund policy

At Nail Envy, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Below you'll find all the details about our return and refund process.

Returns

We offer free shipping on all U.S. orders, but if you’re not fully satisfied, we accept returns on unopened and unused items within 30 days of the original purchase date. To be eligible for a return:

  • The product must be in its original packaging and in new condition.

  • Sale items and personalized or custom products are not eligible for returns.

How to Return an Item:

  1. Contact us at info@nailenvycobb.com to request a return authorization.

  2. Provide your order number and the reason for return.

  3. Once your return request is approved, we’ll send you a prepaid return label to the email address you provided. The return label will be included in your original package, but if you misplace it, simply email us to receive a new one.

  4. Attach the return label to the package and drop it off at your nearest shipping location.

Refunds

Once we receive and inspect your returned item, we will process your refund. The amount will be credited to your original payment method. Please note:

  • Refunds may take 10 business days to reflect in your account, depending on your card issuer.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

We currently do not offer direct exchanges. If you’d like to exchange an item, please return the original product and place a new order for the replacement.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@nailenvycobb.com with photos of the issue. We will arrange for a replacement or full refund.

Shipping Costs

While we offer free shipping on all orders within the U.S., return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

Need Assistance?

If you have any questions about returns, refunds, or shipping, feel free to reach out:


E-mail: info@nailenvycobb.com
Contact Form: CLICK HERE



Business Hours:
Sat - Tue | 10:00 AM - 07:00 PM
Sun - Mon | Closed

  • Thank you for choosing Nail Envy! We’re here to ensure your shopping experience is smooth and enjoyable.